Foire Aux Questions

General Information

Bamboo is known to be 5 times more absorbent than cotton. In addition to being hypoallergenic and antibacterial, it has antioxidant properties. Unlike other fibers, it absorbs excess moisture faster and dries very quickly. It is by far one of the most comfortable fabrics on the market.

All of our pieces require special attention.
It is best to wash them on a gentle cycle and in cold water. Avoid the dryer and dry flat if possible. Never use bleach or other products that are not suitable soaps.

For underwear, you can refer to the size guide right here.

For sweaters, onesies and nighties, you can refer to the size you normally take in your clothes. Sweaters are already much larger. They are oversized.

If you don't want to be tight in the other pieces, go for a larger size.

Visit our Become an Ambassador page to learn more about being a POPunderwear Ambassador.

Each month we add more classic underwear inventory, but for more, we invite you to follow our Instagram page!

Generally, we have a new collection once a month. To keep up with the latest news and official launch dates, we invite you to follow our Instagram page.

Jessika
Underwear - Top XSmall, Bottom Small
Babydoll - Small
Undies - Small
Sweater - Small
Swimsuit - Set Small

Vahiné
Underwear - Set Small
Babydoll - Small
Undies - Small
Sweater - Small
Swimsuit - Set Small
Orders and Delivery

Unfortunately, we cannot modify an order that has already been created. You can write to us at info@popunderwear.ca so that we can check if the request has already been processed. If it has not been processed, we can cancel it.

However, if the order has been processed, you can refer to the return section to follow the steps to return the items. Some conditions apply.

Destination Cost Free Shipping
Canada 9$ Free shipping on all orders of 100$ and more anywhere in Canada
United States 15$ Free shipping on all orders of 100$ and more anywhere in the United States
As soon as your order is shipped, you will receive a confirmation email that will contain your tracking number. Your tracking number will be activated once the carrier has picked up your package at our warehouse.

*Please note that during collection launches, delivery times are longer due to the high volume of orders to be shipped. Please allow 4-5 additional business days to the times below*.
Destination Processing Delivery
Quebec and Ontario 3 business days* following your purchase. 2-3 business days* depending on your area.
Rest of Canada 3 business days* following your purchase. 5-7 business days* depending on your area
United States You will receive an email with your tracking number in order to track your package. This number will be active 24 to 48 hours after you receive it. 10 business days*
*Longer delays are to be expected on holidays, during high traffic periods (Black Friday, Boxing Day) and during the holiday season. Delays caused by events and situations beyond our control may also extend these times.

You can contact Canada Post directly at 1-866-607-6301 or Purolator at 1-888-744-7123 with your tracking number.

They will be able to tell you exactly where your package is.

If they ever mention that they can't find it (very rare), email us at info@popunderwear.ca. We will take care of the rest with you.

If you have received the wrong order or product, please write to us at info@popunderwear.ca with the following information:

- your name
- your order number
- a short summary of the situation

*It is very important to notify us as soon as you receive the order or within 10 days. After 10 days, we will not be able to process your request*.

** However, do not send us back the piece received by mistake without having a response from us. We will send you an email if you need to send it back.

Please be assured that we are taking all necessary steps to resolve the situation to provide A1 customer service!

If you have received a defective product, please write to us at info@popunderwear.ca with the following information:

- your name
- your order number
- a short summary of your situation

*It is very important to notify us as soon as you receive the order or within 10 days. After 10 days, we will not be able to process your request*.

** However, do not send us back the defective piece you received without having an answer from us. We will send you an email if you need to send it back.

Please be assured that we are doing everything possible to resolve the situation and provide A1 customer service!

Gift Card/Promotional Code
If you have a coupon code, you must enter it in the box provided at the time of your purchase.


Once the order is paid, it is unfortunately not possible to add a coupon code since our system does not allow it.


Once the order has been paid, it is unfortunately no longer possible to add a promo code since our system does not allow it.

Exchanges/Returns/Refunds

Before any exchange or return, you must fill out the following all criteria below:

- Item must be returned within 30 days of receipt.

- Items must be unworn, unwashed and in their original condition.

Then, you must communicate with us via email at info@popunderwear.ca with the title: Exchange or Return and your order number #POP

In the email, please indicate:
- your name
- the piece you wish to exchange/return.
- your order number

Once approved by our customer service department, please mail your item by writing your name and the desired item inside your package.

The package will be shipped at your expense with the carrier of your choice to the following address

Pop Underwear
55 Louvain Street West,
Office 360-07
Montreal, QC H2N 1A4

If the return meets the criteria listed below, POPunderwear will refund the order amount and any taxes associated with the order, less the original shipping charges, in the form of a credit in the online store. Shipping costs are at the customer's expense

- Item must be returned within 30 days of receipt.

- Returns/exchanges are accepted if the items have not been worn or washed and are in their original condition.

If these conditions are not met, we will have no choice but to return the package to you at your expense, as we will not accept your request.

We strongly recommend that you send the package back with a tracking number so that we can track the package.

Please note that it may take up to five business days, after we receive the package, for us to process your return.

You will receive an email confirmation when we have made the refund as a credit from the online store.

All shipping charges, including those for returns or exchanges, are non-refundable.

At POPunderwear we want to make sure you are 110% satisfied, so we treat each case personally to ensure your complete satisfaction.

Please note that during a SALE (Black Friday, Boxing Day, Box Surprise, the holiday season or any other promotions/discounts), all orders are FINAL SALES and cannot be returned, exchanged or refunded.


Can't find what you're looking for? Email us directly info@popunderwear.ca

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